CARE & MAINTENANCE

Never plug in the fountain without water in the basin. If the pump runs dry it will break. However, if the pump breaks, please get in contact for a replacement.

Avoid contact with any debris that may clog the pump. Disconnect the power and empty the basin if the fountain is not in use for an extended period of time.

CLEANING

To care for the body of the fountain, hand rinse with water and mild soap.

If the pump is making noise, it’s likely time to clean it and replace the water. Dust or debris are probably trapped between the face plate and the pump body that need to be removed with a Q-tip and running water. 

Disconnect the pump from the adapter. Remove the pump from the valve and open up the face plate. Next, gently pry off the sealing cover and remove the magnetic impeller. Run the body of the pump and its parts under water to remove any debris. Use a Q-tip to clean inside the pump body and double check that all particles are removed from the pump and the basin. 

TERMS

Slight variations are to be expected from the online image. If your item is found damaged as a result of shipping, please contact me within 72 hours of receipt. I will request documentation in order to process a claim through the carrier and advise on the refund or exchange for the purchased item.

If the pump ceases to function within one year of purchase we will replace it. Not covered in this warranty are damage from electrical outages, if the pump is left running with no water, if it is not cleaned regularly. With regular care the pump should last many years.

MATERIALS AND VARIATION

All works are made by hand in a small studio using natural materials including stone, metal, ceramic, glass, and water. Because of this, subtle variations in surface, tone, texture, and form are inherent and expected. These variations are not flaws but integral qualities of the work.

Images on the website are representative. Each piece will closely follow the described specifications, but no two works are ever identical. Minor differences between photographs and the finished object are normal and should be anticipated when purchasing handmade work.

If close matching between multiple pieces is important, please reach out prior to purchase so availability and best matching options can be discussed.

WATER WORKS AND CARE

Works that involve water are functional sculptural systems and may require basic care over time. This can include refilling, cleaning, or minor adjustments depending on the environment in which the work is placed.

Environmental factors such as temperature, humidity, debris, and water quality may affect performance. General care guidance may be provided, but the studio is not responsible for changes caused by site conditions outside of its control.

RETURNS AND DAMAGE

All sales are final.

If a work arrives damaged, please contact the studio within 72 hours of receipt with clear photographs of the damage. A replacement or refund may be assessed if appropriate and if the work is available.

Normal variation, surface changes, mineral buildup, patina, or material aging do not qualify as damage.

RIGHT TO REFUSE

The studio reserves the right to refuse or cancel orders that do not align with studio policies or where respectful communication is not maintained.