Care and Maintenance

Never plug in the fountain without water in the basin. If the pump runs dry it will break. However, if the pump breaks, you can purchase a new one here

It is normal for the pump to make some sound within the first few minutes as it filters out air bubbles. If the sound persists, make sure the pump is fully submerged and connected to the valve.

Using distilled water will prolong the life of your pump and ensure there is no mineral buildup. Avoid contact with any debris that may clog the pump. Disconnect the power and empty the basin if the fountain is not in use for an extended period of time.


It is also essential to clean the fountain and pump at least once a month or if it is making noise.

Remove the pump from the valve and open up the face plate. Next, gently pry off the sealing cover and remove the magnetic impeller. Run the body of the pump and its parts under water to remove any debris. 

Upon purchase receipt, please allow 1-2 weeks to ship as each fountain is made to order.

If your item is found damaged as a result of shipping, please contact me within 72 hours of receipt.  I will request documentation in order to process a claim through the carrier and advise on the refund or exchange for the purchased item.